Saturday, November 28, 2009

Word of Mouth Marketing Lesson from Shampoo

If you have any sort of business at all, you got know that you got to have advertising to get your name out to the public. You can’t just build it and they will come. The more familiar they (the public) are with your name or brand, the more value your name or brand has, and, the more value your product or service appears to have in the minds of the potential customer.

Now advertising can be costly so business owners are always looking for ways to advertise for less. The single most popular form of inexpensive advertising is word of mouth marketing. This viral marketing is really a dream come true when it works.

A long time ago there was a shampoo commercial that went along the lines of and they’ll tell two friends and they’ll tell two friends. It was the very popular Faberge Shampoo commercial in the 1980’s. Search for it on YouTube. Great example! Well, the same principal still applies today but now there are new ways of getting friends to tell their friends. Word of mouth marketing simply means telling your friends and getting them to tell their friends. (And so on, and so on).

The technology of the Internet has brought forth the world of word of mouth referral programs. With incentives like free products or services, like a discount on their next purchase, or even a percentage of every sale, word of mouth marketing has become very much the rage. These are often called affiliate programs as well. They allow you to get the word out about your product or service through the use other people’s recommendations. People who participate in word of mouth referral programs may have their own web site and put your banner or text ad on their site allowing them to make a small profit from every lead or sale they send your way. They may also use personal email or classified ads to bring attention to your business. They are essentially doing your advertising for you.

Another word of mouth marketing technique – surprise -- is blogging. People all over the world and of all ages are writing blogs. Sometimes they are just general chatter about their own lives (like eating a cheese sandwich), but more often than not they are focused on a specific topic. You can start your own blog as a means of getting the word out about your business and then link to other blogs that focus on similar topics to yours. Interestingly, when you link to them, they will usually link back to you. Their friends become your friends. (And so on and so on, get it?). You can also approach blog writers and ask them to review your business products or services in exchange for links, percentages of sales, or free products or services.

In short, word of mouth marketing can help you spread the buzz about your business quickly. It does take time but costs are small thus increasing your profit margins. You can still spread the word with your real time friends, but your online friends can be an invaluable resource to your business or services.

Sunday, November 23, 2008

Use Seth Godin's Tribes to Become a Market Leader

tribes
A lot of people interpret the newest internet marketing meme to hit the net: "Market Leadership" as having the largest mailing list, the highest price product, or the biggest profit margin. This would be a logical step but this is really the result of market leadership. If you serve a need in your market then your list will grow because of higher demand. So really if you become the "go to guy" or "go to community" in your niche, you establish trust and rapport with your target niche.

Let me break down Tribes into practical concepts. First off, a Tribe is really a internet swarm or affinity group. You can see examples of this on twitter during a conference or the recent political debates. A swarm, a lot of times, brings in the best people to come up with support, ideas, news in a particular niche or interest group that is extremely valuable for serving that group. What a great time to establish rapport and trust. This obvious vested interest difference will be noticeable to potential clients and customers that your success are based on the long-term strategy of providing value and quality.

If will dive a little deeper into the nature of Tribes, you will find that the future of marketing is observing people's behaviors. The big boys like Microsoft, Google, and Yahoo know this. The are creating ways like the Thumbs Up tool bar in StumbleUpon to harvest this attention data. When you lead a market, you are doing just that in finding out what people's attentions are. A vivid example is twitter. Each tweet is a "gesture" that conveys (when collected together) the interests or attention of a group. For more info on the theory of gestures listen to a few of Steve Gillmor's NewsGangLive podcasts. Gestures seem to be light weight or nearly effortless online actions that represent attention. This is the beauty of the 140 character messages in twitter.

So appearing to be going the extra mile to find solutions and finding innovative ways to deliver those solutions in your is much easier if you are leading a tribe. An example of this is people who have a large and loyal following on twitter can just tweet a question and get back relevant answers in just minutes. Amazing. This is the absolutely best possible exposure you can possibly get. You can not buy better marketing right out.

So really the world has changed. There is a difference between trying to “dominate your niche” purely for gain, and making an effort to truly serve your market. Instead of looking at a niche and asking yourself how much money you could possibly earn there, look at a niche and determine ways you could create a tribe over time using podcasts, blogs, YouTube videos, Ustream, FriendFeed or twitter. These are the new internet version of the xeroxed newsletters that Seth Godin passed around in his Tribes book.

Wednesday, December 5, 2007

Why I like Facebook Beacon.

Facebook Beacon



Facebook Beacon is an advertising service that allows a user of Facebook to opt-in to a posting of a message on the user's newsfeed when performing some activity on a Facebook page or exterior website. The significance of this is it allows relevant advertisement of a product or service that is highly related to one's interests or needs due to a trusted relationship in one's social graph. This is effortless word of mouth advertisement.

I really feel that the newsfeed of Facebook is the most interesting part of the social network. I have discovered some interesting things just by looking at the activities of who I know. I actually want to know if a friend purchased, downloaded software, or visited a particular vendor. This has meaning to me.

When I first heard of Beacon, I was concerned that all of my activities would appear on the newsfeed. But if it is opt-in, I don't see a problem. One thing for sure, if this idea works out, social networks will grow like wildfire because this is effective marketing like that world has never seen before. There will be a real incentive to promote social media to the public.

Friday, November 23, 2007

Use of Flip Video at Blog World Expo

Jim Kukral Screenshot


Jim Kukral with Flip Video at BWE


I went to Blog World and New Media Expo at the Las Vegas Convention Center last Dec 7th, 8th, and 9th, and I have to say that I had a great time. I am fascinated by some of the newer media being used as social objects such as podcasts and video. The term podcast I have since found out is being de-emphasised because of its connotation with a single commercial product the ipod and replaced with the term new media. The only thing about audio and video is that it is not directly text searchable. It seems to me that it is important to go through the effort if you can to create text transcipts so the search engines can find the content.

I carried my Flip video around with me at the conference and I noticed a lot of other people with the Flip. I had the intention of doing video interviews on the show floor but I just ended up taking pictures. The hour capacity of my flip was used to get small samples of the sessions just to try things out. I found myself taking notes, pictures, and flip video at the sessions to develop some ideas to blog about. I do regret taking 15 minute segments on a few sessions forcing me to delete one session that I really liked: Building Your Online Reputation.

Getting back home I had placed back some of the videos and used mencoder to create 320 by 240 size mpeg4 videos for YouTube. The Flip uses the MS ADPCM audio format so I convert to mp3 using the lame part of mencoder. I uploaded six videos onto YouTube tagged BlogWorldExpo. The great thing about the Flip Video is its convenience and size and I love experimenting with it. I am just going to take shorter video segments.


Anil Dash on Open Social, one my BWE videos

Sunday, November 4, 2007

Book: Ubuntu Hacks.

Ubuntu Hacks


First of all, I know that everything in this book can be found on the web. But, if you are casually using ubuntu like me, this is a great guide. There is a wealth of ubuntu information on the net, finding the right things takes some effort and using this paperback cuts through the confusion. This book is about 1 inch thick and is 450 pages with the symbolic picture of a tuning fork that suggests tweaks for your ubuntu distribution. It is oriented for the Dapper Drake version of ubuntu 6.06LTS which was just coming out when the book was released. This is fine if your are just interested in stability and not the latest and greatest. Also many of the tips probably can be applied to other Linux distros.

At first glance, this is a rather large Hacks book compared to others in the series. There are 100 hacks listed and from the length of the book you can tell that some of the entries go into great detail. Most of the entries describe getting the necessary program, the commands used and syntax, and the results shown on the screen so you know what to expect. This care of detail helps you understand the processes involved and gives you a certain degree of confidence. There is a certain level to the hacks described. If you want the most exciting, in-depth, technical details, you are going to have to search elsewhere. Having said that, the material is quite good and thought out and tips are not that overly simple or obvious. I think it is a great second ubuntu book to read for beginners. The book also has a sense of humor to it. Instead of using the typical warning triangle symbol in the margin to show caution, a picture of a screw is used.

Looking through the book here are a few of its outstanding tips. Acidrip is a Gtk::Perl script that uses mencoder and is a good alternative to dvdrip. Tovid is a useful set of DVD authoring tools. You can use those extra keys on your keyboard with the xev X events utility. You can customize your right click menu by editing ~/Templates. Udev can be used to label removable devices and have them mounted in the same place each time. There is a package called sshfs that allows mounting of remote directories using ssh. There is a lot to the QSynaptics program in controlling your laptop mousepad. You can hide or show Nautilus desktop icons by editing using the nautilus configuration editor. The Drivel application allows you do offline blogging. Great chapter about Virtualization and Emulation, Vmware and Xen. Nice tip about making Live CD data persistant with a USB thumb drive with the casper-cow label.

Title -- Ubuntu Hacks
Authors -- Bill Childers, Jonathan Oxer, Kyle Rankin
Publisher -- O'Reilly
Publication date -- June 2006
ISBN -- 0-596-52720-9

Sunday, October 7, 2007

Getting Google Video Uploader to work in Ubuntu.

Google Video Uploader Ubuntu


I initially had problems in using the Java application that Google has to upload videos greater than 100MB. It seems that Java 6 under Ubuntu does not have AWT installed. To get it to work I just downloaded Java 5 and unpacked it to my local directory. I then ran the command (substitute yourUserName for your own):

~yourUserName/jdk1.5.0_13/bin/java -jar GoogleVideoUploader.jar

And it worked just fine.

Saturday, October 6, 2007

Video: Changing USB soundcard Ubuntu.

Ubuntu Screenshot


Nice Lockergnome linux fanatic video of changing your default sound card using scripts.


YouTube Video Link